Graduate Degree in Information Technology Governance and Service Management

Title: Specialist

Lenght of study: 20 meses

Category: Classroom course

Requirement: Undergraduate degree in information technology and computing areas. It is also for engineers and administrators who work in the field of information technology management and need to improve their knowledge of the govern-ance of IT processes, products, and services.

About the course

It is a set of practices, standards, processes, and techniques involving structured relationships between people with multiple roles (managers, researchers, technicians, and IT users) within an organization aiming to assure adequate control and secure and optimized processes, minimizing risks and costs in support of the technological resources required.

The IT Governance involves the conception of monitoring processes and the management of indicators that demonstrate coherence, sustainability, and transparency of IT processes, services, and strategies aligned with corporate governance principles and business strategies and objectives.

Subjects

  • Information Technology Governance Dimensions
  • Digital Law
  • Process Engineering and Management
  • Security and Continuity Management
  • Finance and Cost Management
  • Information Management
  • People Management
  • Technology Project Management
  • Information Technology Service Management
  • Database Management
  • Internet and Electronic Business Service Management
  • Management and Administration Models
  • Strategic Planning and Information Technology
  • Product Quality - Software
  • Scientific Method
  • Monograph (Final Paper)

Recursos Disponíveis

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